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Property Management FAQs

Who are Which Real Estate Agent?

We are one of Australia’s first agent referral services, established in 2012. Our goal is to help you connect with property owners looking for top agents in your area, and foster a relationship of trust between property owners and agents.

We are visited by nearly 400,000 people a year interested in property advice and agents.

Our top-notch service has given us over 1,500+ 5-star ratings on independent reviews platform Shopper Approved. This means we’ve received better reviews and more ratings than any other agent referral service.

You have received a referral from us because our data indicates that you are the type of agent our client wants to work with.

How does Which Real Estate Agent help me?

We are visited by nearly 400,000 people a year interested in finding the best agents in their area. Our rigorous qualification process for property owners means that about 5000 properties a year are referred to agents.

We ask the property owner for information about the property, such as the address, type and tenancy status. This information is then passed on to you, so you have an advantage over competitors before meeting the owner.

How many other agents do you refer for each opportunity?

Which Real Estate Agent refers on average just 2 agents per property, up to 4 at most.

We are confident that our information gathering and stringent agent selection process will identify agents that are well-equipped to assist our clients.

We appreciate that agents must invest time and effort into speaking with leads. This means keeping the agent pool small and high quality to give you the best chance of succeeding.

What is the cost associated with referrals from Which Real Estate Agent?

If you agree to receive the referral, and are then successful at renting the property, we ask for a referral fee. If there is no lease signed, we do not collect a fee.

Which Real Estate Agent charges an industry-standard referral fee of 1.5x weekly rent, including GST. It is payable upon the lease signing. For more information, please refer to our agent referral terms and conditions.

What happens if I have been in contact with the property owner before the referral?

If you have received a referral but have already been in contact with the owner or appraised the property within the prior 90 days, just let us know after receiving the referral and no fee will be payable. For more information, please see our agent referral terms and conditions.

What do I do once I accept the referral?

You will receive the client’s details, including their phone number, email address, and information about their property. Please contact the client at the earliest opportunity to give information on your services.

In a follow-up email after accepting, you will receive a link to your personalised partner portal. This is where you can give us updates on how your opportunity is going, or ask for assistance.

What can I do to maximise my chances of success with the referral?

Agents that contact the property owner quickly have the highest likelihood of succeeding. Contacting the owner within an hour of the referral will dramatically increase your odds of being appointed.

We have found that after a couple appraisals have been booked, further bookings will often be denied. This means you have your best chance as one of the first few agents to contact the property owner.

How do I sign up to Which Real Estate Agent to receive referrals?

Please send an email to hello@whichrealestateagent.com.au to sign up formally for referrals. A compelling offer or discount will usually yield more interest in your listing.

You should include information about:

  • the areas you service,
  • your fees,
  • preferred contact details,
  • your preferred offer/service headline (under 10 words),
  • and your preferred offer/service description (under 70 words)

There is no cost to signing up.

I have some feedback or suggestions for Which Real Estate Agent, where can I leave it?

You can leave suggestions and other feedback on our contact us page, or email us at hello@whichrealestateagent.com.au.

Where are your terms and conditions for agent referrals?

You can find our agent referral terms and conditions here.

My question is not answered here, or I have to discuss something else.

No problem, email us at hello@whichrealestateagent.com.au, or contact us at 1300 665 557 during standard office hours, Monday to Friday.